Option 1: delete in the app (recommended, takes effect immediately)
- Open Movoire and go to “Mine” in the bottom navigation.
- Go to “Settings” → “Account”.
- Choose “Delete account”.
- Confirm as prompted — deletion of your account and data begins immediately.
If you can still sign in to the app, this is the fastest route and needs no manual handling.
Option 2: submit a deletion request on the web
If you have uninstalled the app or cannot sign in, fill in the form below. Submitting opens your email client with the request addressed to [email protected]. To protect your account we may ask you to verify ownership through your registered email address.
What deletion removes
- Your account and raw third-party sign-in identifiers (Apple / Google)
- The original artwork photos you uploaded
- The animated works Movoire generated for you
- Work titles, notes and any other text you entered
- Sign-in session records
What we retain after deletion
After deletion we retain only the following limited records:
- Subscription and transaction records (for example purchase tokens, subscription product identifiers and transaction times), normally kept for no longer than 3 years.
- Minimum quota and subscription ownership records: issuance, consumption and forfeiture ledger entries, pseudonymous account and subscription identifiers, and a keyed hash of your verified sign-in identity. We retain ownership markers while the subscription feature is offered, to prevent duplicate quota grants or transfers to another identity and associate a valid subscription with the same sign-in identity. These markers do not retain your email, profile or works.
- The deletion request record, evidencing that we fulfilled the deletion.
- A 15-minute re-registration marker, a keyed, non-reversible hash of your Apple or Google sign-in identifier. It expires at 15 minutes and is then removed by scheduled cleanup.
- A one-time free quota eligibility marker, if you received that quota. This keyed, non-reversible hash of your Apple or Google sign-in identifier is kept while we offer the one-time benefit, solely to prevent it being granted again after re-registration.
Beyond that, your account data is removed from our production systems once the deletion process completes. Residual copies in backups expire naturally within the backup cycle.
About subscriptions: please cancel them too
Deleting your Movoire account does not automatically cancel your App Store or Google Play subscription. Cancel it in the relevant store’s subscription management before or after deleting your account, so you are not charged again:
- iOS: system Settings → your Apple account → “Subscriptions” → choose Movoire → Cancel subscription.
- Android: Google Play Store → profile → “Payments & subscriptions” → “Subscriptions” → choose Movoire → Cancel subscription.
Unused credits are permanently forfeited when you delete your account and are not reissued when you register again. If you return with the same verified sign-in identity, we automatically associate any still-valid subscription with your new account, without restoring your profile or works. A new paid renewal after deletion grants its new cycle quota once; any remaining quota from that new cycle is usable only while valid. Your one-time free quota eligibility is not reset. A different sign-in identity cannot automatically take over the subscription.
Refund requests are handled by the relevant app store under its refund policy.
How long it takes
In-app deletion takes effect immediately. For requests submitted on the web, we verify account ownership after receiving them and complete the process within 15 business days, replying to you. If we need more information we will contact you.
Still have questions?
| Account and data deletion | [email protected] |
|---|---|
| Privacy matters | [email protected] |
| Related | Section 11 of the Privacy Policy: account and data deletion |