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Frequently asked questions

How do I get started?

Sign in with an Apple or Google account, then take a photo or pick a drawing from your library. You do not need to subscribe first — new users get one free trial work, once per account for life, so you can see the result before deciding.

What do I see while it is generating?

Only three steps: prepare the scene, choreograph the motion, generate the animation. We do not show model names, prompts, parameters or API status, because those should not be your burden.

What if generation fails?

First check that your original drawing is still in your works — a failed generation does not delete it. The app offers “try again” and “use another drawing”. If it keeps failing, write to us with roughly when you ran it.

Why is the animation different from what I imagined?

The motion is determined by your drawing together with the model, and is inherently somewhat unpredictable. Movoire aims to continue the lines and composition of the original, not to replace it with a uniform template. If the result does not suit you, start a new creation — a generated work is read-only and cannot be edited in place.

Will other people see my drawing?

No. Your original drawing and generated work stay in your personal workspace. You can choose to share a generated video using your phone’s share menu. The in-app community is not open yet.

When is quota deducted, and is it returned if generation fails?

The rules for deducting quota and returning it on failure are as set out in the app. If you think a deduction was wrong, give us the work’s title and roughly when it was generated, and we will check.

How do I cancel my subscription?

Subscriptions are managed by the App Store or Google Play — cancel in the store’s subscription settings. After cancelling you can still use what you have paid for until the end of the current period. Refund requests must be submitted to the relevant app store.

How do I delete my account and data?

In the app: “Mine” → Settings → Account → Delete account. If you have uninstalled the app or cannot sign in, use the web request page. Deletion permanently removes your account, original drawings and generated works, and cannot be undone.

Will my works still be there if I change phones?

Yes. Sign in to the same account and your works and membership status are there. Works created while signed out are stored on the device and are lost if you uninstall the app.

Which sign-in methods are supported?

Apple and Google accounts. Both are available in every language.

Is the in-app community available?

Not yet. Community browsing, posting and interaction are planned for a later release. If you need help with a work or have a safety concern, email [email protected].

Do you collect information about children?

Movoire is intended for adults and does not allow children to register independently. Parents may use their own account to keep a child’s drawings; please avoid sharing a child’s name, school or other identifying information when sharing a video outside the app. See section 12 of the Privacy Policy.

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